Kim is Novotech’s Chief Customer Experience Officer, dedicated to enhancing the global customer experience and strategically transforming service offerings into core products with a focus on inbound growth in the JAPAC region and large strategic opportunities. She ensures customer-centricity is embedded across Novotech’s service delivery and solutions.
She brings more than 25 years of clinical research experience across CRO, pharmaceutical, and academic settings – including operational leadership roles in GSK and ICON - she joined Novotech in 2016. Having previously served as Managing Director of Asia Pacific and Vice President of Clinical Services, she now leads Novotech’s global service productization and customer experience management.